Privacy Policy

Last updated: February 26, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services and informs you of your privacy rights and how the law protects you.

Interpretation and Definitions

Interpretation

Words with capitalized first letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our services.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of voting shares or equivalent authority.
• Company (referred to as "Fresh And Exotic," "we," "us," or "our") refers to Fresh And Exotic, LLC, 83 E Water St, Rockland, MA 02370.
• Cookies are small files placed on your device that store browsing history and preferences.
• Device means any device that can access our services, such as a computer, phone, or tablet.
• Personal Data means any information relating to an identified or identifiable individual.
• Service refers to the website and catering services provided by Fresh And Exotic.
• Website refers to Fresh And Exotic, accessible from www.freshandexotic.com.
• You means the individual accessing or using our services or the company or legal entity on whose behalf they are doing so.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect personally identifiable information, including but not limited to:

• Name
• Email address
• Phone number
• Address, state, ZIP/postal code, city
• Event details (for catering services)

Usage Data

We may automatically collect information such as your IP address, browser type, pages visited, and time spent on our website.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze service performance. You can control cookie settings through your browser.

Use of Your Personal Data

We may use your data for:

• Providing and maintaining our services
• Contacting you via email, phone, or SMS regarding your inquiries, bookings, or promotions
• Sending transactional notifications related to catering orders
• Processing payments and refunds
• Analyzing trends to improve our services

SMS Communications and Consent

By providing your phone number and opting into SMS communications, you agree to receive messages from Fresh & Exotic Catering. SMS messages may include:

• Booking confirmations and updates
• Catering service reminders
• Event-related notifications
• Special promotions and offers

Message Frequency: Messaging frequency may vary.
Opt-out: You can opt out at any time by texting STOP.
Help: For assistance, text HELP or visit our website at www.freshandexotic.com.
Carrier Fees: Message and data rates may apply.

Sharing Your Personal Information

We do not sell or share your phone number, SMS opt-in, or personal information with third parties for marketing purposes. Your data may be shared only in the following situations:

• With service providers assisting in business operations
• If required by law enforcement or legal obligations
• With your consent

Data Retention and Security

We retain personal data for as long as necessary to fulfill business and legal obligations. We implement security measures to protect your information but cannot guarantee absolute security.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Withdraw SMS consent at any time
• Opt out of marketing communications

Children’s Privacy

Our services are not intended for individuals under 13 years old. If we learn that we have collected personal data from a minor without parental consent, we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated "Last Updated" date.

Contact Us

For any privacy-related inquiries, you can contact us at:
📧 Email: support@freshandexotic.com

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